# Twilio: 500 Error When Fetching Voice Recordings via the API

> Twilio status incident “500 Error When Fetching Voice Recordings via the API” on 2023-07-17: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/kl28s6kmx5zl
Last updated: 2023-07-17T19:34:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-07-17 19:34 UTC · Resolved: 2023-07-17 19:34 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/kl28s6kmx5zl](https://status.twilio.com/incidents/kl28s6kmx5zl)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-07-17 19:34 UTC: The API was degraded for 15 minutes between 11:50AM and 12:05PM Pacific Time. During this period of time customers may have experienced 500 errors when fetching voice recordings via the API. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2023-07-17 19:34 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/kl28s6kmx5zl
- Citation: Twilio, “500 Error When Fetching Voice Recordings via the API” (2023-07-17 19:34 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/kl28s6kmx5zl (CC BY 4.0).
- Markdown link: `[Twilio: 500 Error When Fetching Voice Recordings via the API (2023-07-17)](https://rewindex.com/company/twilio/incidents/kl28s6kmx5zl)`


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Canonical: https://rewindex.com/company/twilio/incidents/kl28s6kmx5zl · Markdown: https://rewindex.com/company/twilio/incidents/kl28s6kmx5zl.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/kl28s6kmx5zl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:58:17.317Z