# Twilio: Failing Knowledge Sources of Type 'Web' are Stuck In Progress

> Twilio status incident “Failing Knowledge Sources of Type 'Web' are Stuck In Progress” on 2026-07-10: impact minor (vendor’s label), 3.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/k4tgsmtqwrxl
Last updated: 2026-07-11T00:46:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-10 21:17 UTC · Resolved: 2026-07-11 00:46 UTC · Duration: 3.5 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/k4tgsmtqwrxl](https://status.twilio.com/incidents/k4tgsmtqwrxl)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2026-07-11 00:46 UTC: All Knowledge Services are Operational and the Stuck Web Crawls are also completed. The issue has been resolved and Knowledge Services are operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-07-10 21:17 UTC, resolved after 3.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/k4tgsmtqwrxl
- Citation: Twilio, “Failing Knowledge Sources of Type 'Web' are Stuck In Progress” (2026-07-10 21:17 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/k4tgsmtqwrxl (CC BY 4.0).
- Markdown link: `[Twilio: Failing Knowledge Sources of Type 'Web' are Stuck In Progress (2026-07-10)](https://rewindex.com/company/twilio/incidents/k4tgsmtqwrxl)`


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Canonical: https://rewindex.com/company/twilio/incidents/k4tgsmtqwrxl · Markdown: https://rewindex.com/company/twilio/incidents/k4tgsmtqwrxl.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/k4tgsmtqwrxl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:50:23.650Z