# Twilio: Flex AI Copilot Wrap-up notes and topics classification requests timing out - OpenAI Timeouts

> Twilio status incident “Flex AI Copilot Wrap-up notes and topics classification requests timing out - OpenAI Timeouts” on 2026-07-14: impact minor (vendor’s label), 4.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/k23371gc3rcv
Last updated: 2026-07-14T20:23:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-14 15:53 UTC · Resolved: 2026-07-14 20:23 UTC · Duration: 4.5 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/k23371gc3rcv](https://status.twilio.com/incidents/k23371gc3rcv)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2026-07-14 20:23 UTC: Our engineers have monitored the fix and confirmed the issue with Flex Agent Copilot for Wrap-up notes has been resolved. All services are now operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-07-14 15:53 UTC, resolved after 4.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/k23371gc3rcv
- Citation: Twilio, “Flex AI Copilot Wrap-up notes and topics classification requests timing out - OpenAI Timeouts” (2026-07-14 15:53 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/k23371gc3rcv (CC BY 4.0).
- Markdown link: `[Twilio: Flex AI Copilot Wrap-up notes and topics classification requests timing out - OpenAI Timeouts (2026-07-14)](https://rewindex.com/company/twilio/incidents/k23371gc3rcv)`


---
Canonical: https://rewindex.com/company/twilio/incidents/k23371gc3rcv · Markdown: https://rewindex.com/company/twilio/incidents/k23371gc3rcv.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/k23371gc3rcv · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:32:22.205Z