# Twilio: Change in How Super SIM Data Usage is Reported for Some Queries to the UsageRecords API

> Twilio status incident “Change in How Super SIM Data Usage is Reported for Some Queries to the UsageRecords API” on 2024-04-25: impact minor (vendor’s label), 5 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/jxrxgtvmzqk2
Last updated: 2024-05-01T01:47:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-04-25 19:07 UTC · Resolved: 2024-05-01 01:47 UTC · Duration: 5 d
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/jxrxgtvmzqk2](https://status.twilio.com/incidents/jxrxgtvmzqk2)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-05-01 01:47 UTC: We have determined that we will not be able to revert the unannounced change in API behavior without the underlying usage reporting services becoming degraded, resulting in other queries also failing. We have sent out a detailed email to recent users of the Super SIM UsageRecords API with additional details. We will be updating the UsageRecords API documentation to reflect the new behavior. We suggest you consider changing all queries to this API for periods greater than 24 hours to use timestamps that fall on UTC hour boundaries to ensure you get accurate and consistent results for your requested start and end times. You may need to rerun reports or adjust amounts persisted to your own systems if you recorded excessive data usage due this unannounced change in API behavior. We apologize for any inconvenience that this causes you

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2024-04-25 19:07 UTC, resolved after 5 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/jxrxgtvmzqk2
- Citation: Twilio, “Change in How Super SIM Data Usage is Reported for Some Queries to the UsageRecords API” (2024-04-25 19:07 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/jxrxgtvmzqk2 (CC BY 4.0).
- Markdown link: `[Twilio: Change in How Super SIM Data Usage is Reported for Some Queries to the UsageRecords API (2024-04-25)](https://rewindex.com/company/twilio/incidents/jxrxgtvmzqk2)`


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Canonical: https://rewindex.com/company/twilio/incidents/jxrxgtvmzqk2 · Markdown: https://rewindex.com/company/twilio/incidents/jxrxgtvmzqk2.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/jxrxgtvmzqk2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:06:30.209Z