# Twilio: Unable to Attach Files to Tickets via Twilio Console

> Twilio status incident “Unable to Attach Files to Tickets via Twilio Console” on 2023-03-30: impact minor (vendor’s label), 2.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/jdqjy9sqs9y7
Last updated: 2023-03-30T14:23:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-03-30 11:54 UTC · Resolved: 2023-03-30 14:23 UTC · Duration: 2.5 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/jdqjy9sqs9y7](https://status.twilio.com/incidents/jdqjy9sqs9y7)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-03-30 14:23 UTC: We have fully investigated the issue with support ticket file uploads in response to customer reports, and it was determined that the ticket file attachment system is working as designed. There is no noticeable customer impact. Twilio Console is operating normally at this time. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2023-03-30 11:54 UTC, resolved after 2.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/jdqjy9sqs9y7
- Citation: Twilio, “Unable to Attach Files to Tickets via Twilio Console” (2023-03-30 11:54 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/jdqjy9sqs9y7 (CC BY 4.0).
- Markdown link: `[Twilio: Unable to Attach Files to Tickets via Twilio Console (2023-03-30)](https://rewindex.com/company/twilio/incidents/jdqjy9sqs9y7)`


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Canonical: https://rewindex.com/company/twilio/incidents/jdqjy9sqs9y7 · Markdown: https://rewindex.com/company/twilio/incidents/jdqjy9sqs9y7.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/jdqjy9sqs9y7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:12:40.071Z