# Twilio: Programmable Fax Queuing and the Fax API Returning 500 Errors

> Twilio status incident “Programmable Fax Queuing and the Fax API Returning 500 Errors” on 2020-07-20: impact minor (vendor’s label), 1.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/j9k2ctkcb87d
Last updated: 2020-07-20T15:42:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-07-20 14:34 UTC · Resolved: 2020-07-20 15:42 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/j9k2ctkcb87d](https://status.twilio.com/incidents/j9k2ctkcb87d)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-07-20 15:42 UTC: We have investigated the issue with Programmable Fax queuing and the Fax API returning 500 errors and it was determined that the impact was minimal. We have reached out to the impacted customers directly and is marking this incident as resolved on StatusPage.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2020-07-20 14:34 UTC, resolved after 1.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/j9k2ctkcb87d
- Citation: Twilio, “Programmable Fax Queuing and the Fax API Returning 500 Errors” (2020-07-20 14:34 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/j9k2ctkcb87d (CC BY 4.0).
- Markdown link: `[Twilio: Programmable Fax Queuing and the Fax API Returning 500 Errors (2020-07-20)](https://rewindex.com/company/twilio/incidents/j9k2ctkcb87d)`


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Canonical: https://rewindex.com/company/twilio/incidents/j9k2ctkcb87d · Markdown: https://rewindex.com/company/twilio/incidents/j9k2ctkcb87d.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/j9k2ctkcb87d · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:17:54.099Z