# Twilio: On Call Engineers are Investigating an issue with elevated number of 5xx errors when trying to create a new entity or factor.

> Twilio status incident “On Call Engineers are Investigating an issue with elevated number of 5xx errors when trying to create a new entity or factor.” on 2024-10-30: impact none (vendor’s label), 23 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/j77jf34hk67q
Last updated: 2024-10-30T15:37:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-10-30 15:14 UTC · Resolved: 2024-10-30 15:37 UTC · Duration: 23 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/j77jf34hk67q](https://status.twilio.com/incidents/j77jf34hk67q)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-10-30 15:37 UTC: Verify Push and TOTP were degraded for 9 minutes between 07:50 and 07:59 Pacific Time on 10/30/2024. During this period of time customers may have experienced issues with elevated number of 5xx errors when trying to create a new entity or factor. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2024-10-30 15:14 UTC, resolved after 23 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/j77jf34hk67q
- Citation: Twilio, “On Call Engineers are Investigating an issue with elevated number of 5xx errors when trying to create a new entity or factor.” (2024-10-30 15:14 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/j77jf34hk67q (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating an issue with elevated number of 5xx errors when trying to create a new entity or factor. (2024-10-30)](https://rewindex.com/company/twilio/incidents/j77jf34hk67q)`


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Canonical: https://rewindex.com/company/twilio/incidents/j77jf34hk67q · Markdown: https://rewindex.com/company/twilio/incidents/j77jf34hk67q.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/j77jf34hk67q · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:47:01.209Z