# Twilio: On Call Engineers are Investigating

> Twilio status incident “On Call Engineers are Investigating” on 2020-07-29: impact none (vendor’s label), 19 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/j34zl883028j
Last updated: 2020-07-29T20:05:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-07-29 19:46 UTC · Resolved: 2020-07-29 20:05 UTC · Duration: 19 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/j34zl883028j](https://status.twilio.com/incidents/j34zl883028j)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-07-29 20:05 UTC: We have fully investigated the Programmable Chat services API returning error 500 issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2020-07-29 19:46 UTC, resolved after 19 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/j34zl883028j
- Citation: Twilio, “On Call Engineers are Investigating” (2020-07-29 19:46 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/j34zl883028j (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating (2020-07-29)](https://rewindex.com/company/twilio/incidents/j34zl883028j)`


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Canonical: https://rewindex.com/company/twilio/incidents/j34zl883028j · Markdown: https://rewindex.com/company/twilio/incidents/j34zl883028j.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/j34zl883028j · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:46:17.470Z