# Twilio: On Call Engineers are Investigating Issues with Voice Insights in Console and API, Programmable Video Log Analyzer, and Twilio Platform Debugger

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2021-01-26 01:00 UTC · Resolved: 2021-01-26 03:36 UTC · Duration: 2.6 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/j1kn7z8vzfcq](https://status.twilio.com/incidents/j1kn7z8vzfcq)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-01-26 03:36 UTC: We are no longer experiencing issues with Voice Insights in Console and API, Programmable Video Log Analyzer, and Twilio Platform Debugger. The issue has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/twilio/incidents/j1kn7z8vzfcq · Markdown: https://rewindex.com/company/twilio/incidents/j1kn7z8vzfcq.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/j1kn7z8vzfcq · Generated 2026-10-18T10:41:55.797Z