# Twilio: Lookup Identity Match and SIM Swap Failures

> Twilio status incident “Lookup Identity Match and SIM Swap Failures” on 2024-02-12: impact minor (vendor’s label), 4.8 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/hy3qn0h4v385
Last updated: 2024-02-12T16:29:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-02-12 11:44 UTC · Resolved: 2024-02-12 16:29 UTC · Duration: 4.8 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/hy3qn0h4v385](https://status.twilio.com/incidents/hy3qn0h4v385)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-02-12 16:29 UTC: The issue with SIM Swap and Identity Match API has been resolved and is operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2024-02-12 11:44 UTC, resolved after 4.8 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/hy3qn0h4v385
- Citation: Twilio, “Lookup Identity Match and SIM Swap Failures” (2024-02-12 11:44 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/hy3qn0h4v385 (CC BY 4.0).
- Markdown link: `[Twilio: Lookup Identity Match and SIM Swap Failures (2024-02-12)](https://rewindex.com/company/twilio/incidents/hy3qn0h4v385)`


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Canonical: https://rewindex.com/company/twilio/incidents/hy3qn0h4v385 · Markdown: https://rewindex.com/company/twilio/incidents/hy3qn0h4v385.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/hy3qn0h4v385 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:52:18.582Z