# Twilio: On Call Engineers are Investigating an issue affecting user and chat services in one of our support centers

> Twilio status incident “On Call Engineers are Investigating an issue affecting user and chat services in one of our support centers” on 2025-02-11: impact none (vendor’s label), 26 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/hpzhtdyd0yld
Last updated: 2025-02-11T22:19:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-02-11 21:53 UTC · Resolved: 2025-02-11 22:19 UTC · Duration: 26 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/hpzhtdyd0yld](https://status.twilio.com/incidents/hpzhtdyd0yld)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-02-11 22:19 UTC: We have fully investigated an issue affecting user and chat services in one of our support centers, and it was determined that there is no noticeable customer impact. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2025-02-11 21:53 UTC, resolved after 26 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/hpzhtdyd0yld
- Citation: Twilio, “On Call Engineers are Investigating an issue affecting user and chat services in one of our support centers” (2025-02-11 21:53 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/hpzhtdyd0yld (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating an issue affecting user and chat services in one of our support centers (2025-02-11)](https://rewindex.com/company/twilio/incidents/hpzhtdyd0yld)`


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Canonical: https://rewindex.com/company/twilio/incidents/hpzhtdyd0yld · Markdown: https://rewindex.com/company/twilio/incidents/hpzhtdyd0yld.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/hpzhtdyd0yld · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T19:11:53.980Z