# Twilio: On Call Engineers are Investigating 500 errors with Chat and Flex Products

> Twilio status incident “On Call Engineers are Investigating 500 errors with Chat and Flex Products” on 2020-09-21: impact minor (vendor’s label), 1.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/hgc2sqywnhxb
Last updated: 2020-09-21T18:59:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-09-21 17:08 UTC · Resolved: 2020-09-21 18:59 UTC · Duration: 1.9 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/hgc2sqywnhxb](https://status.twilio.com/incidents/hgc2sqywnhxb)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-09-21 18:59 UTC: The issue regarding 500 errors has been resolved and Chat and Flex products are operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2020-09-21 17:08 UTC, resolved after 1.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/hgc2sqywnhxb
- Citation: Twilio, “On Call Engineers are Investigating 500 errors with Chat and Flex Products” (2020-09-21 17:08 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/hgc2sqywnhxb (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating 500 errors with Chat and Flex Products (2020-09-21)](https://rewindex.com/company/twilio/incidents/hgc2sqywnhxb)`


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Canonical: https://rewindex.com/company/twilio/incidents/hgc2sqywnhxb · Markdown: https://rewindex.com/company/twilio/incidents/hgc2sqywnhxb.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/hgc2sqywnhxb · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:03:37.734Z