# Twilio: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands > Twilio status incident “Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands” on 2026-10-30: impact minor (vendor’s label), 12 h, 11 update(s). Archived by Rewindex. Canonical: https://rewindex.com/company/twilio/incidents/hg324w48z9b9 Last updated: 2026-10-31T11:26:26Z - Impact (vendor’s label): minor - Status: resolved · edited after publishing - Started: 2026-10-30 16:26 UTC · Resolved: 2026-10-31 04:41 UTC · Duration: 12 h - Updates: 11 · Affected components: CARRIER NETWORK - Legacy Identity MatchAndAttributes, CARRIER NETWORK - Lookup Identity Match, CARRIER NETWORK - Lookup SIM Swap, CARRIER NETWORK - Verify Silent Network Auth, Legacy Identity MatchAndAttributes, Lookup Identity Match, Lookup SIM Swap, Verify Silent Network Auth - [Vendor status page: https://status.twilio.com/incidents/hg324w48z9b9](https://status.twilio.com/incidents/hg324w48z9b9) - [Company: Twilio](https://rewindex.com/company/twilio.md) ## Timeline of updates - **investigating** 2026-10-30 16:26 UTC: Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on KPN in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available. - **investigating** 2026-10-30 17:26 UTC: Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on KPN in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available. - **investigating** 2026-10-30 18:21 UTC: Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and increased latency for Lookup API transactions on KPN in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1.1 hours or as soon as more information becomes available. - **investigating** 2026-10-30 19:28 UTC: Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and increased latency for Lookup API transactions on KPN in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1.1 hours or as soon as more information becomes available. - **investigating** 2026-10-30 20:41 UTC: Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and increased latency for Lookup API transactions on KPN in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1.1 hours or as soon as more information becomes available. - **investigating** 2026-10-30 20:42 UTC: Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and increased latency for Lookup API transactions on KPN in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hours or as soon as more information becomes available. - **identified** 2026-10-30 21:40 UTC: Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and increased latency for Lookup API transactions on KPN in Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available. - **monitoring** 2026-10-30 21:40 UTC: We have observed the recovery in API transactions for Silent Network Authentication (SNA) and Lookup API transactions involving KPN in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. - **monitoring** 2026-10-30 23:41 UTC: We have observed the recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions involving KPN in Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. - **monitoring** 2026-10-31 03:41 UTC: We have observed the recovery in API transactions for Silent Network Authentication (SNA) on KPN in Netherlands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. - **resolved** 2026-10-31 04:41 UTC: The incident has been resolved and API transactions for Silent Network Authentication (SNA) on KPN in Netherlands and Lookup API transactions involving KPN in Netherlands are operating normally. ## Rewindex changes for this incident - 2026-10-30 17:33 UTC: [Incident updated: Silent Network Authentication (SNA) Missing Redirects on KPN in Netherlands](https://rewindex.com/change/reb66efcdb094d6.md) - 2026-10-30 18:23 UTC: [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r19e199dde4bd0d.md) - 2026-10-30 19:33 UTC: [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r8c846a96600752.md) - 2026-10-30 20:43 UTC: [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r54adafe7cd7cc0.md) - 2026-10-30 21:43 UTC: [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r1372fe8ad330bc.md) - 2026-10-30 23:43 UTC: [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r65d3489aee41b0.md) - 2026-10-31 03:43 UTC: [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r931f88786b78a1.md) - 2026-10-31 04:43 UTC: [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r073c866de0e63c.md) --- Canonical: https://rewindex.com/company/twilio/incidents/hg324w48z9b9 · Markdown: https://rewindex.com/company/twilio/incidents/hg324w48z9b9.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/hg324w48z9b9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-31T11:26:26.378Z