# Twilio: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal

> Twilio status incident “SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal” on 2026-10-27: impact minor (vendor’s label), 1.2 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/hclhm2470hnh
Last updated: 2026-10-28T00:24:07Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-27 23:06 UTC · Resolved: 2026-10-28 00:16 UTC · Duration: 1.2 h
- Updates: 4 · Affected components: CARRIER NETWORK - SMS, Europe, SMS, Europe
- [Vendor status page: https://status.twilio.com/incidents/hclhm2470hnh](https://status.twilio.com/incidents/hclhm2470hnh)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-27 23:06 UTC: Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-27 23:40 UTC: Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **monitoring** 2026-10-27 23:57 UTC: We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-10-28 00:16 UTC: The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in Portugal is operating normally.

## Rewindex changes for this incident

- 2026-10-27 23:43 UTC: [Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal](https://rewindex.com/change/r423a1176eaf58f.md)
- 2026-10-28 00:04 UTC: [Incident updated: SMS Delivery Delays between a Subset of Twilio Long Codes and Multiple Networks in Portugal](https://rewindex.com/change/ra43ee7ef668ff4.md)
- 2026-10-28 00:24 UTC: [Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal](https://rewindex.com/change/rfd5f72daa55d79.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-27 23:06 UTC, resolved after 1.2 h, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/hclhm2470hnh
- Citation: Twilio, “SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal” (2026-10-27 23:06 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/hclhm2470hnh (CC BY 4.0).
- Markdown link: `[Twilio: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal (2026-10-27)](https://rewindex.com/company/twilio/incidents/hclhm2470hnh)`


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Canonical: https://rewindex.com/company/twilio/incidents/hclhm2470hnh · Markdown: https://rewindex.com/company/twilio/incidents/hclhm2470hnh.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/hclhm2470hnh · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:15:20.683Z