# Twilio: Data store functionality degraded for <Connect><VirtualAgent> integration with Dialogflow CX agents

> Twilio status incident “Data store functionality degraded for <Connect><VirtualAgent> integration with Dialogflow CX agents” on 2026-01-20: impact minor (vendor’s label), 19 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/h39zxl6x0s2b
Last updated: 2026-01-21T17:58:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-20 23:03 UTC · Resolved: 2026-01-21 17:58 UTC · Duration: 19 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/h39zxl6x0s2b](https://status.twilio.com/incidents/h39zxl6x0s2b)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2026-01-21 17:58 UTC: The issue causing customers leveraging Dialogflow CX data stores for their integration with Dialogflow CX to experience generic failure responses from the data store has been resolved and all services are now operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-01-20 23:03 UTC, resolved after 19 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/h39zxl6x0s2b
- Citation: Twilio, “Data store functionality degraded for <Connect><VirtualAgent> integration with Dialogflow CX agents” (2026-01-20 23:03 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/h39zxl6x0s2b (CC BY 4.0).
- Markdown link: `[Twilio: Data store functionality degraded for <Connect><VirtualAgent> integration with Dialogflow CX agents (2026-01-20)](https://rewindex.com/company/twilio/incidents/h39zxl6x0s2b)`


---
Canonical: https://rewindex.com/company/twilio/incidents/h39zxl6x0s2b · Markdown: https://rewindex.com/company/twilio/incidents/h39zxl6x0s2b.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/h39zxl6x0s2b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T22:03:29.943Z