# Twilio: Retro India Upgrade Autorecharge Issue

> Twilio status incident “Retro India Upgrade Autorecharge Issue” on 2025-07-29: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/gxhpwfm5f7x7
Last updated: 2025-07-29T07:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-07-29 07:00 UTC · Resolved: 2025-07-29 07:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/gxhpwfm5f7x7](https://status.twilio.com/incidents/gxhpwfm5f7x7)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-07-29 07:00 UTC: During the Twilio account upgrade process, some customer accounts in India were mistakenly configured with account balance autorecharge enabled - a feature that is not supported. These accounts were not automatically charged but customers may have experienced issues while managing their billing preferences in the Twilio Console. This incident was resolved on August 12th.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2025-07-29 07:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/gxhpwfm5f7x7
- Citation: Twilio, “Retro India Upgrade Autorecharge Issue” (2025-07-29 07:00 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/gxhpwfm5f7x7 (CC BY 4.0).
- Markdown link: `[Twilio: Retro India Upgrade Autorecharge Issue (2025-07-29)](https://rewindex.com/company/twilio/incidents/gxhpwfm5f7x7)`


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Canonical: https://rewindex.com/company/twilio/incidents/gxhpwfm5f7x7 · Markdown: https://rewindex.com/company/twilio/incidents/gxhpwfm5f7x7.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/gxhpwfm5f7x7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:08:22.700Z