# Twilio: Automated Alert: Minimal Customer Impact for WhatsApp Message Delays

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-09-07 22:21 UTC · Resolved: 2021-09-07 22:37 UTC · Duration: 16 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/gtm2xsd99kj2](https://status.twilio.com/incidents/gtm2xsd99kj2)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-09-07 22:37 UTC: We have fully investigated the WhatsApp Messaging Delays issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/twilio/incidents/gtm2xsd99kj2 · Markdown: https://rewindex.com/company/twilio/incidents/gtm2xsd99kj2.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/gtm2xsd99kj2 · Generated 2026-10-18T12:35:05.138Z