# Twilio: SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-15 13:24 UTC · Resolved: 2026-10-15 16:38 UTC · Duration: 3.2 h
- Updates: 3 · Affected components: CARRIER NETWORK - SMS, Latin America, SMS, Latin America
- [Vendor status page: https://stspg.io/97g28t43zwmz](https://stspg.io/97g28t43zwmz)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-15 13:24 UTC: Twilio customers may be experiencing SMS delivery failures from network subscribers in Colombia to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-10-15 14:25 UTC: Twilio customers may be experiencing SMS delivery failures from network subscribers in Colombia to a subset of Twilio Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **resolved** 2026-10-15 16:38 UTC: The incident has been resolved and SMS delivery from network subscribers to Twilio Colombia ShortCode Numbers is operating normally.


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Canonical: https://rewindex.com/company/twilio/incidents/gf0m4x62pp23 · Markdown: https://rewindex.com/company/twilio/incidents/gf0m4x62pp23.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/gf0m4x62pp23 · Generated 2026-10-18T12:31:06.570Z