# Twilio: Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Phone Numbers

> Twilio status incident “Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Phone Numbers” on 2026-11-12: impact minor (vendor’s label), 6 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/gd0nmpb378d3
Last updated: 2026-11-13T01:43:36Z

- Impact (vendor’s label): minor
- Status: identified · edited after publishing
- Started: 2026-11-12 16:53 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 6 · Affected components: CARRIER NETWORK - Voice, Latin America, Voice, Latin America
- [Vendor status page: https://status.twilio.com/incidents/gd0nmpb378d3](https://status.twilio.com/incidents/gd0nmpb378d3)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-11-12 16:53 UTC: Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-12 17:56 UTC: Twilio customers may be experiencing silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-12 18:29 UTC: Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Colombia to a subset of Twilio Mobile Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-12 19:35 UTC: Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Colombia to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-11-12 21:36 UTC: Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Colombia to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **identified** 2026-11-13 01:37 UTC: Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Colombia to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-11-12 18:03 UTC: [Incident updated: Voice Call Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia](https://rewindex.com/change/r2b4f01c96933d0.md)
- 2026-11-12 18:33 UTC: [Incident updated: Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Mobile Numbers](https://rewindex.com/change/rbae82d71bc9753.md)
- 2026-11-12 19:43 UTC: [Incident updated: Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Phone Numbers](https://rewindex.com/change/r710a209dc3a47b.md)
- 2026-11-12 21:43 UTC: [Incident updated: Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Phone Numbers](https://rewindex.com/change/r574124274bc1f2.md)
- 2026-11-13 01:43 UTC: [Incident updated: Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Phone Numbers](https://rewindex.com/change/r28c3ec4ad4156f.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-12 16:53 UTC, not resolved, 6 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/gd0nmpb378d3
- Citation: Twilio, “Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Phone Numbers” (2026-11-12 16:53 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/gd0nmpb378d3 (CC BY 4.0).
- Markdown link: `[Twilio: Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Phone Numbers (2026-11-12)](https://rewindex.com/company/twilio/incidents/gd0nmpb378d3)`


---
Canonical: https://rewindex.com/company/twilio/incidents/gd0nmpb378d3 · Markdown: https://rewindex.com/company/twilio/incidents/gd0nmpb378d3.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/gd0nmpb378d3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-13T03:23:49.333Z