# Twilio: On Call Engineers are Investigating an issue with Flex

> Twilio status incident “On Call Engineers are Investigating an issue with Flex” on 2025-07-17: impact none (vendor’s label), 1.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/g4hxs9t6f6dv
Last updated: 2025-07-17T18:53:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-07-17 17:38 UTC · Resolved: 2025-07-17 18:53 UTC · Duration: 1.3 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/g4hxs9t6f6dv](https://status.twilio.com/incidents/g4hxs9t6f6dv)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-07-17 18:53 UTC: We have fully investigated the Flex AgentTransfer & markComplete service disruption issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2025-07-17 17:38 UTC, resolved after 1.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/g4hxs9t6f6dv
- Citation: Twilio, “On Call Engineers are Investigating an issue with Flex” (2025-07-17 17:38 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/g4hxs9t6f6dv (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating an issue with Flex (2025-07-17)](https://rewindex.com/company/twilio/incidents/g4hxs9t6f6dv)`


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Canonical: https://rewindex.com/company/twilio/incidents/g4hxs9t6f6dv · Markdown: https://rewindex.com/company/twilio/incidents/g4hxs9t6f6dv.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/g4hxs9t6f6dv · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:12:19.705Z