# Twilio: Delay in Creating Call Records and Callback Logs for Completed Calls

> Twilio status incident “Delay in Creating Call Records and Callback Logs for Completed Calls” on 2020-06-17: impact none (vendor’s label), 1.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/fs1187kgmxhz
Last updated: 2020-06-17T16:57:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-06-17 15:43 UTC · Resolved: 2020-06-17 16:57 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/fs1187kgmxhz](https://status.twilio.com/incidents/fs1187kgmxhz)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-06-17 16:57 UTC: From 8:28 AM to 8:33 AM PST an internal service failure caused a delay in the creation of call records and callback logs for completed calls. Service has been restored; all call records for the period are currently available. We are operating normally at this time for creating call records and callback logs for completed calls.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2020-06-17 15:43 UTC, resolved after 1.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/fs1187kgmxhz
- Citation: Twilio, “Delay in Creating Call Records and Callback Logs for Completed Calls” (2020-06-17 15:43 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/fs1187kgmxhz (CC BY 4.0).
- Markdown link: `[Twilio: Delay in Creating Call Records and Callback Logs for Completed Calls (2020-06-17)](https://rewindex.com/company/twilio/incidents/fs1187kgmxhz)`


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Canonical: https://rewindex.com/company/twilio/incidents/fs1187kgmxhz · Markdown: https://rewindex.com/company/twilio/incidents/fs1187kgmxhz.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/fs1187kgmxhz · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:44:38.289Z