# Twilio: Help Center Assistant API Outage

> Twilio status incident “Help Center Assistant API Outage” on 2025-08-26: impact minor (vendor’s label), 43 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/fqf58x687t26
Last updated: 2025-08-28T10:32:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-08-26 15:43 UTC · Resolved: 2025-08-28 10:32 UTC · Duration: 43 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/fqf58x687t26](https://status.twilio.com/incidents/fqf58x687t26)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-08-28 10:32 UTC: Help Center Assistant in the the Twilio and SendGrid Help Centers is now operating normally. This incident is now resolved

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2025-08-26 15:43 UTC, resolved after 43 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/fqf58x687t26
- Citation: Twilio, “Help Center Assistant API Outage” (2025-08-26 15:43 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/fqf58x687t26 (CC BY 4.0).
- Markdown link: `[Twilio: Help Center Assistant API Outage (2025-08-26)](https://rewindex.com/company/twilio/incidents/fqf58x687t26)`


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Canonical: https://rewindex.com/company/twilio/incidents/fqf58x687t26 · Markdown: https://rewindex.com/company/twilio/incidents/fqf58x687t26.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/fqf58x687t26 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:42:40.638Z