# Twilio: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand

- Impact (vendor’s label): minor
- Status: identified · edited after publishing
- Started: 2026-10-12 11:53 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 25 · Affected components: CARRIER NETWORK - Voice, APAC, Voice, APAC
- [Vendor status page: https://stspg.io/6z04b5nnhvd2](https://stspg.io/6z04b5nnhvd2)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-12 11:53 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-10-12 12:53 UTC: Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **investigating** 2026-10-12 14:54 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **investigating** 2026-10-12 18:55 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- **identified** 2026-10-12 18:56 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-12 19:56 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-12 21:57 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **identified** 2026-10-13 01:58 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- **identified** 2026-10-13 09:59 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- **identified** 2026-10-14 01:59 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- **identified** 2026-10-14 02:01 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
- **identified** 2026-10-14 03:02 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-14 05:08 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **identified** 2026-10-14 09:09 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- **identified** 2026-10-14 17:10 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- **monitoring** 2026-10-15 03:08 UTC: We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-15 05:12 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-15 06:20 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-15 08:20 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **identified** 2026-10-15 12:22 UTC: Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- **identified** 2026-10-15 20:22 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- **identified** 2026-10-16 12:23 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- **identified** 2026-10-17 12:23 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- **identified** 2026-10-18 12:24 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- **identified** 2026-10-19 12:37 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-10-18 12:33 UTC: [Incident updated: Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Thailand](https://rewindex.com/change/r8ceb0eef4071f7.md)
- 2026-10-19 12:43 UTC: [Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand](https://rewindex.com/change/rdd6d07588c06c2.md)


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Canonical: https://rewindex.com/company/twilio/incidents/fm5fk85h6glc · Markdown: https://rewindex.com/company/twilio/incidents/fm5fk85h6glc.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/fm5fk85h6glc · Generated 2026-10-19T21:08:45.929Z