# Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile

> Twilio status incident “Voice Call Failures from a Subset of Twilio Phone Numbers to Chile” on 2026-11-09: impact minor (vendor’s label), 19 h, 8 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/fl6ndjltfkp3
Last updated: 2026-11-10T12:23:53Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-09 16:53 UTC · Resolved: 2026-11-10 12:14 UTC · Duration: 19 h
- Updates: 8 · Affected components: CARRIER NETWORK - Voice, Latin America, Voice, Latin America
- [Vendor status page: https://status.twilio.com/incidents/fl6ndjltfkp3](https://status.twilio.com/incidents/fl6ndjltfkp3)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-11-09 16:53 UTC: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-09 17:22 UTC: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-09 18:29 UTC: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-11-09 20:31 UTC: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **identified** 2026-11-10 00:31 UTC: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- **monitoring** 2026-11-10 06:51 UTC: We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-11-10 08:53 UTC: We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- **resolved** 2026-11-10 12:14 UTC: The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Chile are operating normally.

## Rewindex changes for this incident

- 2026-11-09 17:23 UTC: [Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile](https://rewindex.com/change/r435f855c644aec.md)
- 2026-11-09 18:33 UTC: [Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile](https://rewindex.com/change/raad609cd169f19.md)
- 2026-11-09 20:33 UTC: [Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile](https://rewindex.com/change/rd4cedf11930d67.md)
- 2026-11-10 00:33 UTC: [Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile](https://rewindex.com/change/re17e181ee281a0.md)
- 2026-11-10 06:53 UTC: [Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile](https://rewindex.com/change/rc1b61aa8fe96a6.md)
- 2026-11-10 09:03 UTC: [Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile](https://rewindex.com/change/rc7fc6680fdd17d.md)
- 2026-11-10 12:23 UTC: [Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile](https://rewindex.com/change/r38760df8edec92.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-09 16:53 UTC, resolved after 19 h, 8 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/fl6ndjltfkp3
- Citation: Twilio, “Voice Call Failures from a Subset of Twilio Phone Numbers to Chile” (2026-11-09 16:53 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/fl6ndjltfkp3 (CC BY 4.0).
- Markdown link: `[Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (2026-11-09)](https://rewindex.com/company/twilio/incidents/fl6ndjltfkp3)`


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Canonical: https://rewindex.com/company/twilio/incidents/fl6ndjltfkp3 · Markdown: https://rewindex.com/company/twilio/incidents/fl6ndjltfkp3.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/fl6ndjltfkp3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-10T18:28:52.605Z