# Twilio: Help Center Assistant Intermittent Failure

> Twilio status incident “Help Center Assistant Intermittent Failure” on 2024-07-17: impact none (vendor’s label), 1.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/fkqmfwlkkvct
Last updated: 2024-07-18T01:06:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-07-17 23:13 UTC · Resolved: 2024-07-18 01:06 UTC · Duration: 1.9 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/fkqmfwlkkvct](https://status.twilio.com/incidents/fkqmfwlkkvct)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-07-18 01:06 UTC: We've become aware of a potential issues which may occur intermittently when using the Help Center Assistant and certain functionalities like creating a new ticket. Our engineering team has found the problem and the fix has been pushed to production without new occurrences after multiple tests. Incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2024-07-17 23:13 UTC, resolved after 1.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/fkqmfwlkkvct
- Citation: Twilio, “Help Center Assistant Intermittent Failure” (2024-07-17 23:13 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/fkqmfwlkkvct (CC BY 4.0).
- Markdown link: `[Twilio: Help Center Assistant Intermittent Failure (2024-07-17)](https://rewindex.com/company/twilio/incidents/fkqmfwlkkvct)`


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Canonical: https://rewindex.com/company/twilio/incidents/fkqmfwlkkvct · Markdown: https://rewindex.com/company/twilio/incidents/fkqmfwlkkvct.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/fkqmfwlkkvct · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:51:57.256Z