# Twilio: Incorrect SID Prefixes for Long Text MMS Messages

> Twilio status incident “Incorrect SID Prefixes for Long Text MMS Messages” on 2022-05-03: impact minor (vendor’s label), 4.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/fhgkssr5sf05
Last updated: 2022-05-03T18:50:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-05-03 14:20 UTC · Resolved: 2022-05-03 18:50 UTC · Duration: 4.5 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/fhgkssr5sf05](https://status.twilio.com/incidents/fhgkssr5sf05)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2022-05-03 18:50 UTC: We have fully investigated the incorrect Sid Prefixes issue, and it was determined that the impact was limited to a small set of customers who received mixed SID prefixes in the status callbacks (some with SM, some with MM) and have been contacted individually to address any concerns. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2022-05-03 14:20 UTC, resolved after 4.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/fhgkssr5sf05
- Citation: Twilio, “Incorrect SID Prefixes for Long Text MMS Messages” (2022-05-03 14:20 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/fhgkssr5sf05 (CC BY 4.0).
- Markdown link: `[Twilio: Incorrect SID Prefixes for Long Text MMS Messages (2022-05-03)](https://rewindex.com/company/twilio/incidents/fhgkssr5sf05)`


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Canonical: https://rewindex.com/company/twilio/incidents/fhgkssr5sf05 · Markdown: https://rewindex.com/company/twilio/incidents/fhgkssr5sf05.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/fhgkssr5sf05 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:04:09.219Z