# Twilio: Programmable Wireless SIM Insights is Not Loading the Correct Content

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-01-11 13:35 UTC · Resolved: 2022-01-11 16:41 UTC · Duration: 3.1 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/fgxjzhthyls9](https://status.twilio.com/incidents/fgxjzhthyls9)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2022-01-11 16:41 UTC: The issue with incorrect content on the Programmable Wireless SIM Insights page has been resolved. We determined that this issue was related to another ongoing incident, "Programmable Wireless Usage APIs Returning Elevated Rate of 500 Errors" (https://status.twilio.com/incidents/89853l962xpv), and our engineers have deployed a workaround to show the correct views even in case of missing data. The per SIM spending page however still may show empty results due to the other incident mentioned. Please check the other incident for further updates regarding the Programmable Wireless Usage API. This incident is resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/twilio/incidents/fgxjzhthyls9 · Markdown: https://rewindex.com/company/twilio/incidents/fgxjzhthyls9.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/fgxjzhthyls9 · Generated 2026-10-18T09:43:29.949Z