# Twilio: Call Quality issues to a Subset of Twilio North America Tollfree Numbers

> Twilio status incident “Call Quality issues to a Subset of Twilio North America Tollfree Numbers” on 2020-07-20: impact none (vendor’s label), 3.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/fb5wzsx8x4qz
Last updated: 2020-07-20T18:57:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-07-20 15:51 UTC · Resolved: 2020-07-20 18:57 UTC · Duration: 3.1 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/fb5wzsx8x4qz](https://status.twilio.com/incidents/fb5wzsx8x4qz)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-07-20 18:57 UTC: We experienced call quality issues for calls to subset of Twilio North America Tollfree Numbers between 6:00am PT to 8:30am PT. Twilio’s carrier partner had an issue with network equipment that caused the call quality issue. Carrier partner rerouted traffic from the problematic equipment to resolve the issue. The service has been restored and calls to Twilio North America Tollfree Numbers are working normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2020-07-20 15:51 UTC, resolved after 3.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/fb5wzsx8x4qz
- Citation: Twilio, “Call Quality issues to a Subset of Twilio North America Tollfree Numbers” (2020-07-20 15:51 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/fb5wzsx8x4qz (CC BY 4.0).
- Markdown link: `[Twilio: Call Quality issues to a Subset of Twilio North America Tollfree Numbers (2020-07-20)](https://rewindex.com/company/twilio/incidents/fb5wzsx8x4qz)`


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Canonical: https://rewindex.com/company/twilio/incidents/fb5wzsx8x4qz · Markdown: https://rewindex.com/company/twilio/incidents/fb5wzsx8x4qz.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/fb5wzsx8x4qz · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:12:32.873Z