# Twilio: Automated Alert: Minimal Customer Impact

> Twilio status incident “Automated Alert: Minimal Customer Impact” on 2026-10-30: impact none (vendor’s label), 4.8 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/f9cvsdxzxpt4
Last updated: 2026-10-31T10:16:55Z

- Impact (vendor’s label): none
- Status: resolved · edited after publishing
- Started: 2026-10-30 13:53 UTC · Resolved: 2026-10-30 18:42 UTC · Duration: 4.8 h
- Updates: 2
- [Vendor status page: https://status.twilio.com/incidents/f9cvsdxzxpt4](https://status.twilio.com/incidents/f9cvsdxzxpt4)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-30 13:53 UTC: Our monitoring systems have detected a potential issue with verifications to Ivory Coast are being sent with an incorrect sender for customers who have not registered a sender, but messages are still being delivered without any issues. The team is investigating whether this is also happening in other countries. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- **resolved** 2026-10-30 18:42 UTC: We have fully investigated the issue affecting verifications to Ivory Coast, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

## Rewindex changes for this incident

- 2026-10-30 18:43 UTC: [Incident updated: Automated Alert: Minimal Customer Impact](https://rewindex.com/change/r073058e6502e3b.md)


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Canonical: https://rewindex.com/company/twilio/incidents/f9cvsdxzxpt4 · Markdown: https://rewindex.com/company/twilio/incidents/f9cvsdxzxpt4.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/f9cvsdxzxpt4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-31T10:16:55.741Z