# Twilio: Support Services - Console and Zendesk ticket interfaces are out of service

> Twilio status incident “Support Services - Console and Zendesk ticket interfaces are out of service” on 2016-10-13: impact minor (vendor’s label), 2.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/f8403bmd18y0
Last updated: 2016-10-13T20:27:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-10-13 18:25 UTC · Resolved: 2016-10-13 20:27 UTC · Duration: 2.0 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/f8403bmd18y0](https://status.twilio.com/incidents/f8403bmd18y0)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2016-10-13 20:27 UTC: Our helpdesk issues have been resolved and the support system is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2016-10-13 18:25 UTC, resolved after 2.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/f8403bmd18y0
- Citation: Twilio, “Support Services - Console and Zendesk ticket interfaces are out of service” (2016-10-13 18:25 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/f8403bmd18y0 (CC BY 4.0).
- Markdown link: `[Twilio: Support Services - Console and Zendesk ticket interfaces are out of service (2016-10-13)](https://rewindex.com/company/twilio/incidents/f8403bmd18y0)`


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Canonical: https://rewindex.com/company/twilio/incidents/f8403bmd18y0 · Markdown: https://rewindex.com/company/twilio/incidents/f8403bmd18y0.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/f8403bmd18y0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:24:20.913Z