# Twilio: Submit Ticket Button is Missing in the New Help Center

> Twilio status incident “Submit Ticket Button is Missing in the New Help Center” on 2023-10-13: impact minor (vendor’s label), 1.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/f3kfkh0ftbr2
Last updated: 2023-10-13T09:01:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-10-13 07:25 UTC · Resolved: 2023-10-13 09:01 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/f3kfkh0ftbr2](https://status.twilio.com/incidents/f3kfkh0ftbr2)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-10-13 09:01 UTC: Engineering Team reviewed the issue and confirmed that this is working as per design. Below are the suggested guidelines from the Engineering Team: Login to Console\> Go to Support Center (this will launch the new Help Center (if in the pilot)) \> Search \> Contact Support The Contact support button is only seen after search by: Selecting a Support Article (these are the links that do not have the :new-window: after the title, and to be scrolled till the bottom of the article). Or, if there are no relevant search results, scrolling to the bottom of the search results page (users may need to click “view more” in the results to see it). Users who are experiencing issues submitting requests through the new Help Center site should log out of Console, and then visit our existing site at https://help.twilio.com/submit to submit a report of their problems.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2023-10-13 07:25 UTC, resolved after 1.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/f3kfkh0ftbr2
- Citation: Twilio, “Submit Ticket Button is Missing in the New Help Center” (2023-10-13 07:25 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/f3kfkh0ftbr2 (CC BY 4.0).
- Markdown link: `[Twilio: Submit Ticket Button is Missing in the New Help Center (2023-10-13)](https://rewindex.com/company/twilio/incidents/f3kfkh0ftbr2)`


---
Canonical: https://rewindex.com/company/twilio/incidents/f3kfkh0ftbr2 · Markdown: https://rewindex.com/company/twilio/incidents/f3kfkh0ftbr2.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/f3kfkh0ftbr2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:43:25.796Z