# Twilio: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand

> Twilio status incident “SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand” on 2026-11-07: impact minor (vendor’s label), 7 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/dxdxr2tzkzkd
Last updated: 2026-11-07T13:53:57Z

- Impact (vendor’s label): minor
- Status: identified · edited after publishing
- Started: 2026-11-07 02:57 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 7 · Affected components: CARRIER NETWORK - SMS, APAC, SMS, APAC
- [Vendor status page: https://status.twilio.com/incidents/dxdxr2tzkzkd](https://status.twilio.com/incidents/dxdxr2tzkzkd)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-11-07 02:57 UTC: Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-11-07 03:58 UTC: Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- **investigating** 2026-11-07 05:58 UTC: Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- **identified** 2026-11-07 06:19 UTC: Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-07 07:20 UTC: Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-11-07 09:33 UTC: Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- **identified** 2026-11-07 13:49 UTC: Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-11-07 04:04 UTC: [Incident updated: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand](https://rewindex.com/change/r6f92e294b8dfa4.md)
- 2026-11-07 06:04 UTC: [Incident updated: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand](https://rewindex.com/change/r834b77f45f2f6a.md)
- 2026-11-07 06:24 UTC: [Incident updated: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand](https://rewindex.com/change/r8f7d6d006bc036.md)
- 2026-11-07 07:24 UTC: [Incident updated: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand](https://rewindex.com/change/rc9b4a1dbb4ea09.md)
- 2026-11-07 09:43 UTC: [Incident updated: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand](https://rewindex.com/change/r7f0e8176c3d50b.md)
- 2026-11-07 13:53 UTC: [Incident updated: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand](https://rewindex.com/change/r818de1b67ceb86.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-07 02:57 UTC, not resolved, 7 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/dxdxr2tzkzkd
- Citation: Twilio, “SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand” (2026-11-07 02:57 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/dxdxr2tzkzkd (CC BY 4.0).
- Markdown link: `[Twilio: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand (2026-11-07)](https://rewindex.com/company/twilio/incidents/dxdxr2tzkzkd)`


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Canonical: https://rewindex.com/company/twilio/incidents/dxdxr2tzkzkd · Markdown: https://rewindex.com/company/twilio/incidents/dxdxr2tzkzkd.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/dxdxr2tzkzkd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-07T16:20:14.969Z