# Twilio: On Call Engineers are Investigating an issue with Voice Intelligence

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-06-13 19:21 UTC · Resolved: 2023-06-13 19:47 UTC · Duration: 26 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/dm79nd77jfqt](https://status.twilio.com/incidents/dm79nd77jfqt)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Part of an outage event

- [AWS outage, Jun 13, 2023: 56 vendors, 56 incidents](https://rewindex.com/events/2023-06-13-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +8 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>13 vendors, 13 blamed AWS<br/>Pipedream, Wiz, Temporal Cloud +10"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>7 vendors, 6 blamed AWS<br/>CockroachDB, Vanta, Asana +4"]:::blames
  root --> h4
  me["Twilio (this incident)<br/>posted +8 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2023-06-13 19:47 UTC: We are still experiencing Voice intelligence issues, however, since there are several Twilio impacted services, we're resolving this post and we're consolidating all impacted products and services into one post. You can check the status of this at https://status.twilio.com/incidents/mpbb7pfh2rvw.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/twilio/incidents/dm79nd77jfqt · Markdown: https://rewindex.com/company/twilio/incidents/dm79nd77jfqt.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/dm79nd77jfqt · Generated 2026-10-19T23:15:15.431Z