# Twilio: Character encoding issues on inbound SMS from Verizon handsets to Twilio

> Twilio status incident “Character encoding issues on inbound SMS from Verizon handsets to Twilio” on 2020-08-04: impact minor (vendor’s label), 1.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/d4v7c400bhs6
Last updated: 2020-08-04T17:57:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-08-04 16:43 UTC · Resolved: 2020-08-04 17:57 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/d4v7c400bhs6](https://status.twilio.com/incidents/d4v7c400bhs6)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-08-04 17:57 UTC: We are observing full recovery on the character encoding issues for inbound SMS to Twilio numbers from Verizon Handsets. This incident is now resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2020-08-04 16:43 UTC, resolved after 1.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/d4v7c400bhs6
- Citation: Twilio, “Character encoding issues on inbound SMS from Verizon handsets to Twilio” (2020-08-04 16:43 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/d4v7c400bhs6 (CC BY 4.0).
- Markdown link: `[Twilio: Character encoding issues on inbound SMS from Verizon handsets to Twilio (2020-08-04)](https://rewindex.com/company/twilio/incidents/d4v7c400bhs6)`


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Canonical: https://rewindex.com/company/twilio/incidents/d4v7c400bhs6 · Markdown: https://rewindex.com/company/twilio/incidents/d4v7c400bhs6.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/d4v7c400bhs6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:55:46.925Z