# Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-16 14:44 UTC · Resolved: 2026-10-17 10:14 UTC · Duration: 19 h
- Updates: 6 · Affected components: CARRIER NETWORK - SMS, Latin America, SMS, Latin America
- [Vendor status page: https://stspg.io/4scvj953lh9w](https://stspg.io/4scvj953lh9w)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **identified** 2026-10-16 14:44 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-16 15:44 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-16 17:45 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **identified** 2026-10-16 21:45 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- **monitoring** 2026-10-17 05:08 UTC: We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-10-17 10:14 UTC: The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil is operating normally.


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Canonical: https://rewindex.com/company/twilio/incidents/csywgyvbkfgc · Markdown: https://rewindex.com/company/twilio/incidents/csywgyvbkfgc.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/csywgyvbkfgc · Generated 2026-10-18T10:39:38.905Z