# Twilio: Packet Loss Between US and Brazil Region Impacting Voice Call Quality for Subset of Customers.

> Twilio status incident “Packet Loss Between US and Brazil Region Impacting Voice Call Quality for Subset of Customers.” on 2021-05-06: impact minor (vendor’s label), 51 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/cq30l16jfzpp
Last updated: 2021-05-06T20:53:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-05-06 20:02 UTC · Resolved: 2021-05-06 20:53 UTC · Duration: 51 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/cq30l16jfzpp](https://status.twilio.com/incidents/cq30l16jfzpp)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-05-06 20:53 UTC: We are no longer observing packet loss for Brazil. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-05-06 20:02 UTC, resolved after 51 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/cq30l16jfzpp
- Citation: Twilio, “Packet Loss Between US and Brazil Region Impacting Voice Call Quality for Subset of Customers.” (2021-05-06 20:02 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/cq30l16jfzpp (CC BY 4.0).
- Markdown link: `[Twilio: Packet Loss Between US and Brazil Region Impacting Voice Call Quality for Subset of Customers. (2021-05-06)](https://rewindex.com/company/twilio/incidents/cq30l16jfzpp)`


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Canonical: https://rewindex.com/company/twilio/incidents/cq30l16jfzpp · Markdown: https://rewindex.com/company/twilio/incidents/cq30l16jfzpp.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/cq30l16jfzpp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:24:26.804Z