# Twilio: Migrated Legacy WhatsApp Templates Present in Content Templates

> Twilio status incident “Migrated Legacy WhatsApp Templates Present in Content Templates” on 2024-01-11: impact minor (vendor’s label), 1.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/ch5zjnfyjn6m
Last updated: 2024-01-11T17:59:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-01-11 16:22 UTC · Resolved: 2024-01-11 17:59 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/ch5zjnfyjn6m](https://status.twilio.com/incidents/ch5zjnfyjn6m)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-01-11 17:59 UTC: In preparation for making Content Templates the default solution for templates, Twilio copied over all existing templates from "WhatsApp Templates" to "Content Template Builder." For some customers, this may cause Content API requests to exceed the page size limit. In this situation please use Pagination (https://www.twilio.com/docs/content/content-api-resources\#pagination). The incident is now resolved. Our team will separately investigate our communications process to increase transparency of these types of migrations in the future. We sincerely apologize for any impact.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2024-01-11 16:22 UTC, resolved after 1.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/ch5zjnfyjn6m
- Citation: Twilio, “Migrated Legacy WhatsApp Templates Present in Content Templates” (2024-01-11 16:22 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/ch5zjnfyjn6m (CC BY 4.0).
- Markdown link: `[Twilio: Migrated Legacy WhatsApp Templates Present in Content Templates (2024-01-11)](https://rewindex.com/company/twilio/incidents/ch5zjnfyjn6m)`


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Canonical: https://rewindex.com/company/twilio/incidents/ch5zjnfyjn6m · Markdown: https://rewindex.com/company/twilio/incidents/ch5zjnfyjn6m.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/ch5zjnfyjn6m · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:01:32.803Z