# Twilio: SMS Delivery Failures and Delays From Local Brazil Twilio Long Codes to Brazil TIM Network for a Subset of Customers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-12-18 18:29 UTC · Resolved: 2020-12-19 05:24 UTC · Duration: 11 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/cc9z5mbw0d36](https://status.twilio.com/incidents/cc9z5mbw0d36)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-12-19 05:24 UTC: We are no longer experiencing SMS delivery to the TIM network in Brazil. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/twilio/incidents/cc9z5mbw0d36 · Markdown: https://rewindex.com/company/twilio/incidents/cc9z5mbw0d36.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/cc9z5mbw0d36 · Generated 2026-10-18T12:40:32.740Z