# Twilio: Messaging Insights Show Incorrect Aggregations

> Twilio status incident “Messaging Insights Show Incorrect Aggregations” on 2021-05-12: impact minor (vendor’s label), 2 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/cb5xc2p79djr
Last updated: 2021-05-14T21:27:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-05-12 20:17 UTC · Resolved: 2021-05-14 21:27 UTC · Duration: 2 d
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/cb5xc2p79djr](https://status.twilio.com/incidents/cb5xc2p79djr)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-05-14 21:27 UTC: The incorrect insights reports in the "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS have been resolved and Programmable Messaging Insights are operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-05-12 20:17 UTC, resolved after 2 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/cb5xc2p79djr
- Citation: Twilio, “Messaging Insights Show Incorrect Aggregations” (2021-05-12 20:17 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/cb5xc2p79djr (CC BY 4.0).
- Markdown link: `[Twilio: Messaging Insights Show Incorrect Aggregations (2021-05-12)](https://rewindex.com/company/twilio/incidents/cb5xc2p79djr)`


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Canonical: https://rewindex.com/company/twilio/incidents/cb5xc2p79djr · Markdown: https://rewindex.com/company/twilio/incidents/cb5xc2p79djr.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/cb5xc2p79djr · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:05:33.337Z