# Twilio: Lookup Identity Match and SIM Swap Failures

> Twilio status incident “Lookup Identity Match and SIM Swap Failures” on 2023-06-16: impact minor (vendor’s label), 13 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/c1k05pcqfc1d
Last updated: 2023-06-16T22:57:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-06-16 10:00 UTC · Resolved: 2023-06-16 22:57 UTC · Duration: 13 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/c1k05pcqfc1d](https://status.twilio.com/incidents/c1k05pcqfc1d)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-06-16 22:57 UTC: We are no longer experiencing intermittent issues with Lookup SIM Swap and Identity Match API due to API Errors to Networks Wind (Tre) Italy, Three UK and 3 Austria, 3 Indonesia. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2023-06-16 10:00 UTC, resolved after 13 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/c1k05pcqfc1d
- Citation: Twilio, “Lookup Identity Match and SIM Swap Failures” (2023-06-16 10:00 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/c1k05pcqfc1d (CC BY 4.0).
- Markdown link: `[Twilio: Lookup Identity Match and SIM Swap Failures (2023-06-16)](https://rewindex.com/company/twilio/incidents/c1k05pcqfc1d)`


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Canonical: https://rewindex.com/company/twilio/incidents/c1k05pcqfc1d · Markdown: https://rewindex.com/company/twilio/incidents/c1k05pcqfc1d.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/c1k05pcqfc1d · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:58:01.100Z