# Twilio: Subset of WhatsApp production senders not receiving inbound media

> Twilio status incident “Subset of WhatsApp production senders not receiving inbound media” on 2020-10-19: impact minor (vendor’s label), 3.8 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/c09k0cjpzgj4
Last updated: 2020-10-19T20:32:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-10-19 16:47 UTC · Resolved: 2020-10-19 20:32 UTC · Duration: 3.8 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/c09k0cjpzgj4](https://status.twilio.com/incidents/c09k0cjpzgj4)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-10-19 20:32 UTC: We are no longer experiencing issues with a subset of Twlio WhatsApp senders receiving inbound media. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2020-10-19 16:47 UTC, resolved after 3.8 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/c09k0cjpzgj4
- Citation: Twilio, “Subset of WhatsApp production senders not receiving inbound media” (2020-10-19 16:47 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/c09k0cjpzgj4 (CC BY 4.0).
- Markdown link: `[Twilio: Subset of WhatsApp production senders not receiving inbound media (2020-10-19)](https://rewindex.com/company/twilio/incidents/c09k0cjpzgj4)`


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Canonical: https://rewindex.com/company/twilio/incidents/c09k0cjpzgj4 · Markdown: https://rewindex.com/company/twilio/incidents/c09k0cjpzgj4.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/c09k0cjpzgj4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:08:27.308Z