# Twilio: Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-23 22:26 UTC · Resolved: 2026-10-24 03:43 UTC · Duration: 5.3 h
- Updates: 4 · Affected components: CARRIER NETWORK - Voice, Latin America, Voice, Latin America
- [Vendor status page: https://status.twilio.com/incidents/bxkjk1mpv88w](https://status.twilio.com/incidents/bxkjk1mpv88w)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-23 22:26 UTC: Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Costa Rica Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-10-23 23:29 UTC: Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Costa Rica Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-24 01:41 UTC: We have observed a recovery in voice calls from network subscribers in Costa Rica to a subset of Twilio Costa Rica Landline Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-10-24 03:43 UTC: The incident has been resolved and voice calls from network subscribers to Twilio Costa Rica Landline Numbers are operating normally.

## Rewindex changes for this incident

- 2026-10-23 23:33 UTC: [Incident updated: Voice Call Failures from Network Subscribers to a Subset of Twilio Costa Rica Phone Numbers](https://rewindex.com/change/rd82924c4a0a711.md)
- 2026-10-24 01:43 UTC: [Incident updated: Voice Call Failures from Costa Rica to a Subset of Twilio Costa Rica Landline Numbers](https://rewindex.com/change/r8a850c4d257c59.md)
- 2026-10-24 03:53 UTC: [Incident updated: Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers](https://rewindex.com/change/r8dac03db2bf17c.md)


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Canonical: https://rewindex.com/company/twilio/incidents/bxkjk1mpv88w · Markdown: https://rewindex.com/company/twilio/incidents/bxkjk1mpv88w.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/bxkjk1mpv88w · Generated 2026-10-24T11:08:03.836Z