# Twilio: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia

> Twilio status incident “Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia” on 2026-10-28: impact minor (vendor’s label), 6 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/bx87yfgd4nbf
Last updated: 2026-10-29T00:23:59Z

- Impact (vendor’s label): minor
- Status: identified · edited after publishing
- Started: 2026-10-28 12:14 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 6 · Affected components: CARRIER NETWORK - Verify Silent Network Auth, Verify Silent Network Auth
- [Vendor status page: https://status.twilio.com/incidents/bx87yfgd4nbf](https://status.twilio.com/incidents/bx87yfgd4nbf)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-28 12:14 UTC: Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-10-28 13:21 UTC: Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
- **investigating** 2026-10-28 15:21 UTC: Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.
- **investigating** 2026-10-28 19:27 UTC: Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 8 hours or as soon as more information becomes available.
- **identified** 2026-10-28 23:19 UTC: Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-29 00:19 UTC: Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-10-28 13:24 UTC: [Incident updated: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia](https://rewindex.com/change/rcd1ea6786557ee.md)
- 2026-10-28 15:24 UTC: [Incident updated: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia](https://rewindex.com/change/rd9a6c6797b4a02.md)
- 2026-10-28 19:44 UTC: [Incident updated: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia](https://rewindex.com/change/r5b3f73779f39d3.md)
- 2026-10-28 23:34 UTC: [Incident updated: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia](https://rewindex.com/change/rcbca2d397c6ce6.md)
- 2026-10-29 00:23 UTC: [Incident updated: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia](https://rewindex.com/change/r9d15b83f2ea4df.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-28 12:14 UTC, not resolved, 6 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/bx87yfgd4nbf
- Citation: Twilio, “Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia” (2026-10-28 12:14 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/bx87yfgd4nbf (CC BY 4.0).
- Markdown link: `[Twilio: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia (2026-10-28)](https://rewindex.com/company/twilio/incidents/bx87yfgd4nbf)`


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Canonical: https://rewindex.com/company/twilio/incidents/bx87yfgd4nbf · Markdown: https://rewindex.com/company/twilio/incidents/bx87yfgd4nbf.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/bx87yfgd4nbf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:30:10.400Z