# Twilio: Cannot Place IoT Hardware Orders to Newly Added Addresses

> Twilio status incident “Cannot Place IoT Hardware Orders to Newly Added Addresses” on 2024-07-17: impact none (vendor’s label), 3.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/bbxpfcw6987v
Last updated: 2024-07-18T00:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-07-17 21:10 UTC · Resolved: 2024-07-18 00:30 UTC · Duration: 3.3 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/bbxpfcw6987v](https://status.twilio.com/incidents/bbxpfcw6987v)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-07-18 00:30 UTC: When adding a new address to ship Internet of Things (IoT) orders to, the customer name field is not being properly stored. This field is critical for delivering IoT hardware. Any orders placed to addresses missing this field will be rejected. Engineering team has deployed a fix and no issues have been identified at this point.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2024-07-17 21:10 UTC, resolved after 3.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/bbxpfcw6987v
- Citation: Twilio, “Cannot Place IoT Hardware Orders to Newly Added Addresses” (2024-07-17 21:10 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/bbxpfcw6987v (CC BY 4.0).
- Markdown link: `[Twilio: Cannot Place IoT Hardware Orders to Newly Added Addresses (2024-07-17)](https://rewindex.com/company/twilio/incidents/bbxpfcw6987v)`


---
Canonical: https://rewindex.com/company/twilio/incidents/bbxpfcw6987v · Markdown: https://rewindex.com/company/twilio/incidents/bbxpfcw6987v.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/bbxpfcw6987v · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:36:43.661Z