# Twilio: Investigating reports of voice call quality degradation

> Twilio status incident “Investigating reports of voice call quality degradation” on 2016-08-26: impact minor (vendor’s label), 1.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/b4mnfzln97hm
Last updated: 2016-08-26T16:20:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-08-26 15:18 UTC · Resolved: 2016-08-26 16:20 UTC · Duration: 1.0 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/b4mnfzln97hm](https://status.twilio.com/incidents/b4mnfzln97hm)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2016-08-26 16:20 UTC: Our engineers have resolved an issue with voice call quality degradation impacting less than 5% of outbound calls to USA numbers. All services are fully operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2016-08-26 15:18 UTC, resolved after 1.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/b4mnfzln97hm
- Citation: Twilio, “Investigating reports of voice call quality degradation” (2016-08-26 15:18 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/b4mnfzln97hm (CC BY 4.0).
- Markdown link: `[Twilio: Investigating reports of voice call quality degradation (2016-08-26)](https://rewindex.com/company/twilio/incidents/b4mnfzln97hm)`


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Canonical: https://rewindex.com/company/twilio/incidents/b4mnfzln97hm · Markdown: https://rewindex.com/company/twilio/incidents/b4mnfzln97hm.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/b4mnfzln97hm · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:41:28.680Z