# Twilio: SMS and Calls Overcharges for UK Numbers

> Twilio status incident “SMS and Calls Overcharges for UK Numbers” on 2021-09-27: impact minor (vendor’s label), 8.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/b1r9kwyl93rd
Last updated: 2021-09-27T22:16:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-09-27 13:19 UTC · Resolved: 2021-09-27 22:16 UTC · Duration: 8.9 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/b1r9kwyl93rd](https://status.twilio.com/incidents/b1r9kwyl93rd)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-09-27 22:16 UTC: The process of overcharging for some UK calls and sms has been resolved, and the service is functioning normally at this time. We are continuing the process of crediting back the overcharges.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-09-27 13:19 UTC, resolved after 8.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/b1r9kwyl93rd
- Citation: Twilio, “SMS and Calls Overcharges for UK Numbers” (2021-09-27 13:19 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/b1r9kwyl93rd (CC BY 4.0).
- Markdown link: `[Twilio: SMS and Calls Overcharges for UK Numbers (2021-09-27)](https://rewindex.com/company/twilio/incidents/b1r9kwyl93rd)`


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Canonical: https://rewindex.com/company/twilio/incidents/b1r9kwyl93rd · Markdown: https://rewindex.com/company/twilio/incidents/b1r9kwyl93rd.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/b1r9kwyl93rd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:15:08.386Z