# Twilio: SMS Delivery Delays from Twilio to Surf Telecom Brazil

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-23 03:51 UTC · Resolved: 2026-10-23 19:31 UTC · Duration: 16 h
- Updates: 8 · Affected components: CARRIER NETWORK - SMS, Latin America, SMS, Latin America
- [Vendor status page: https://status.twilio.com/incidents/9yvj91cv68qy](https://status.twilio.com/incidents/9yvj91cv68qy)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-23 03:51 UTC: Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-10-23 04:56 UTC: Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **investigating** 2026-10-23 07:02 UTC: Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **investigating** 2026-10-23 11:03 UTC: Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- **identified** 2026-10-23 14:23 UTC: Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **monitoring** 2026-10-23 14:24 UTC: We have observed a recovery in SMS delivery from Twilio to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-23 16:24 UTC: We have observed a recovery in SMS delivery from Twilio to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- **resolved** 2026-10-23 19:31 UTC: The incident has been resolved and SMS delivery from Twilio to Surf Telecom network subscribers in Brazil is operating normally.

## Rewindex changes for this incident

- 2026-10-23 05:04 UTC: [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r35fa04ede7416a.md)
- 2026-10-23 07:04 UTC: [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r8d9c1cf7d9ac67.md)
- 2026-10-23 11:13 UTC: [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r2da84dd0b11985.md)
- 2026-10-23 14:33 UTC: [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r0e4a69db079f21.md)
- 2026-10-23 16:34 UTC: [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/rb5b416c02f7e6e.md)
- 2026-10-23 19:33 UTC: [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r4003959fa8b765.md)


---
Canonical: https://rewindex.com/company/twilio/incidents/9yvj91cv68qy · Markdown: https://rewindex.com/company/twilio/incidents/9yvj91cv68qy.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/9yvj91cv68qy · Generated 2026-10-24T11:07:48.410Z