# Twilio: 20404 Errors Using Lookup API

> Twilio status incident “20404 Errors Using Lookup API” on 2024-01-25: impact none (vendor’s label), 43 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/9txzxypjkn23
Last updated: 2024-01-25T16:16:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-01-25 15:33 UTC · Resolved: 2024-01-25 16:16 UTC · Duration: 43 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/9txzxypjkn23](https://status.twilio.com/incidents/9txzxypjkn23)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-01-25 16:16 UTC: Twilio Lookup API was degraded for 25 hours and 32 minutes between 06:00 on 01/24/2024 and 07:32 on 01/25/2024 on Pacific Time. During this period of time customers may have experienced 20404 errors when querying numbers outside US using “CountryCode” parameter. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2024-01-25 15:33 UTC, resolved after 43 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/9txzxypjkn23
- Citation: Twilio, “20404 Errors Using Lookup API” (2024-01-25 15:33 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/9txzxypjkn23 (CC BY 4.0).
- Markdown link: `[Twilio: 20404 Errors Using Lookup API (2024-01-25)](https://rewindex.com/company/twilio/incidents/9txzxypjkn23)`


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Canonical: https://rewindex.com/company/twilio/incidents/9txzxypjkn23 · Markdown: https://rewindex.com/company/twilio/incidents/9txzxypjkn23.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/9txzxypjkn23 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:31:11.320Z