# Twilio: A Subset of Customers Experiencing Problems to Comment on Tickets Opened

> Twilio status incident “A Subset of Customers Experiencing Problems to Comment on Tickets Opened” on 2023-08-07: impact minor (vendor’s label), 3 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/9tj4zdlxzrn3
Last updated: 2023-08-10T07:33:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-08-07 18:22 UTC · Resolved: 2023-08-10 07:33 UTC · Duration: 3 d
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/9tj4zdlxzrn3](https://status.twilio.com/incidents/9tj4zdlxzrn3)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-08-10 07:33 UTC: We are no longer experiencing issues with a subset of customers unable to comment on tickets they opened. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2023-08-07 18:22 UTC, resolved after 3 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/9tj4zdlxzrn3
- Citation: Twilio, “A Subset of Customers Experiencing Problems to Comment on Tickets Opened” (2023-08-07 18:22 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/9tj4zdlxzrn3 (CC BY 4.0).
- Markdown link: `[Twilio: A Subset of Customers Experiencing Problems to Comment on Tickets Opened (2023-08-07)](https://rewindex.com/company/twilio/incidents/9tj4zdlxzrn3)`


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Canonical: https://rewindex.com/company/twilio/incidents/9tj4zdlxzrn3 · Markdown: https://rewindex.com/company/twilio/incidents/9tj4zdlxzrn3.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/9tj4zdlxzrn3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:56:56.077Z