# Twilio: Voice Call Failures from Twilio Phone Numbers to Multiple Networks in Colombia, Mexico, Chile, and Costa Rica

> Twilio status incident “Voice Call Failures from Twilio Phone Numbers to Multiple Networks in Colombia, Mexico, Chile, and Costa Rica” on 2026-11-13: impact minor (vendor’s label), 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/9rsnlbbzt117
Last updated: 2026-11-14T01:13:36Z

- Impact (vendor’s label): minor
- Status: identified · edited after publishing
- Started: 2026-11-13 21:56 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 4 · Affected components: CARRIER NETWORK - Voice, Latin America, Voice, Latin America
- [Vendor status page: https://status.twilio.com/incidents/9rsnlbbzt117](https://status.twilio.com/incidents/9rsnlbbzt117)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-11-13 21:56 UTC: Twilio customers may be experiencing voice call failures from a Subset of Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-13 21:57 UTC: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-13 22:57 UTC: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-11-14 01:05 UTC: Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-11-13 23:03 UTC: [Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Colombia, Mexico, Chile, and Costa Rica](https://rewindex.com/change/r99136a9cb37146.md)
- 2026-11-14 01:13 UTC: [Incident updated: Voice Call Failures from Twilio Phone Numbers to Multiple Networks in Colombia, Mexico, Chile, and Costa Rica](https://rewindex.com/change/rd34f18a1b02e06.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-13 21:56 UTC, not resolved, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/9rsnlbbzt117
- Citation: Twilio, “Voice Call Failures from Twilio Phone Numbers to Multiple Networks in Colombia, Mexico, Chile, and Costa Rica” (2026-11-13 21:56 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/9rsnlbbzt117 (CC BY 4.0).
- Markdown link: `[Twilio: Voice Call Failures from Twilio Phone Numbers to Multiple Networks in Colombia, Mexico, Chile, and Costa Rica (2026-11-13)](https://rewindex.com/company/twilio/incidents/9rsnlbbzt117)`


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Canonical: https://rewindex.com/company/twilio/incidents/9rsnlbbzt117 · Markdown: https://rewindex.com/company/twilio/incidents/9rsnlbbzt117.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/9rsnlbbzt117 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-14T04:20:16.039Z